Every piece is made for you. It is made and finished using the process described for that design, with engraving where offered. Estimated delivery is 10–14 business days from ordering, including making and transit.
- 10–14 business daysEstimated delivery from ordering, including making and transit.
- Free US & UKA flat $30 everywhere else.
- TrackedThe shipping email carries the tracking number.
- Duties & taxesOutside the US: set by your country, collected by the carrier.
Everything is made after you order
The single most important thing to understand about delivery here.
Your piece is made and finished once the order comes in, with engraving where offered. Estimated delivery is 10–14 business days from ordering, including making and transit. Engraving can add one to two business days.
Buying for a specific date? Tell us the date before you order and we will confirm the timing before you pay.
Rates
Free to the United States and the United Kingdom. A flat $30 everywhere else.
Shipping to the United States and the United Kingdom is free. No minimum order, no surcharge for weight or distance, nothing added at checkout.
Everywhere else is a flat $30. One rate, whatever you order and wherever you are, shown at checkout before you pay.
Duties and import taxes are a separate matter, set by your own country rather than by us. They are covered below.
If your country is not offered at checkout, message us. We can often arrange it manually.
Tracking
Two emails: one when you order, one when it ships.
The second carries the tracking number. Cannot find it? Check your spam folder, or message us and we will send it again.
Customs, duties and import taxes
Set by your country and collected by the carrier.
Orders shipped outside the United States may attract import duties, VAT or handling fees on arrival. The carrier will usually collect them before delivery.
Every parcel is declared at the full value paid, as customs law requires. Customs clearance time is set by your country and comes on top of our delivery estimate.
Addresses, lost and damaged parcels
A lost or damaged parcel is always on us.
Need to correct your address? Tell us while your piece is being made and we update it straight away. Once a parcel has shipped, redelivery to a new address is charged at cost.
If a parcel is confirmed lost by the carrier, or arrives damaged, contact us with your order number. For damage, attach photographs when you reply to our email. We replace it or refund you in full, shipping included, every time.
Cancellations and after delivery
Two days to cancel, before work begins.
You can cancel for a full refund within 2 days of ordering, as long as work has not yet begun.
Everything is made to order, so all sales are final, and every piece carries a one-year warranty. Anything faulty, damaged or not what you ordered we put right at our cost. Full terms in the refund policy.
Need it by a date?
Have a question about timing or delivery? Ask us anything before you order.