Refund policy

Returns and refunds

Every piece we sell is made after you order it, in your size, in the width you chose, and with your engraving if you added one. Because each piece is made for you alone, all sales are final and we do not offer refunds for a change of mind.

In return, if anything is wrong with your order, we put it right at our cost. Each situation is set out below so you know what to expect before you buy.

The short version

All sales are final, but anything faulty, damaged or not what you ordered is replaced or refunded in full.
Every piece carries a one-year warranty: if anything goes wrong with it, whatever the cause, we repair or replace it free.
If we got it wrong, we fix it free and pay all shipping.
Need a different size from the one you ordered? We make it at half price, plus shipping.
You can cancel within 2 days of ordering, before we start work.
Report anything that arrives damaged or wrong within 14 days of delivery, with photographs.

What we always cover

If your order arrives faulty, damaged in transit, or not what you ordered (the wrong item, the wrong material, the wrong size compared with what you selected, or an engraving that does not match the layout you approved), that is on us.

Send us the contact form within 14 days of delivery with your order number, then attach photographs when you reply to our email. We will send a prepaid return label and either make a replacement or refund you in full, including any shipping you paid, whichever you prefer. This applies to engraved and custom pieces exactly as it does to everything else.

One-year warranty

Every piece we make is covered for one year from delivery. If anything goes wrong with it in that time, whatever the cause, we will repair it or make a replacement free of charge, and pay the shipping both ways.

To make a claim, send us the contact form with your order number and a photograph of the problem, and we will send a prepaid label. Our care guide explains how each metal ages and how to keep your piece at its best. The warranty covers the piece itself; sizing has its own terms, below.

If the size is wrong

A solid band cannot be stretched or compressed, so a different size means a new ring, made to fit.

If we sent the wrong size

It costs you nothing. Send the ring back with the prepaid label we provide and we will make the correct size free of charge, with shipping on us.

If the size you ordered does not fit

We make a new ring in the correct size at half the original price, plus shipping, and the original ring is yours to keep. The half price covers the materials and the work of making a second piece.

Because the first ring was made to the size you chose, this half-price remake takes the place of a refund.

The easiest route is getting it right the first time. Our ring size guide has a full chart in millimeters, two ways to measure, and explains why wide bands fit tighter. If you are between sizes or ordering 8 mm or wider, ask us before you order. We reply within one business day, free.

Engraved and personalized pieces

Engraved pieces, and anything made to a specification you supplied, are final sale like everything else, and are replaced or refunded if they are faulty or differ from what you approved. We send you the engraving layout to approve before we cut, and we start only once you have approved it. The proof is your chance to check every letter, date and spelling; once approved, your text is cut permanently into the metal. The one-year warranty applies to engraved pieces exactly as it does to everything else.

Cancellations

You can cancel for a full refund within 2 days of placing your order, as long as work has not yet begun; after that, your piece is in production. Size and engraving changes are easiest in the first day or two, so tell us as early as you can.

Before you order

Because every piece is made to order, we put our effort into getting it right before you buy:

Ring size guide: the full chart, how to measure, and why width changes the size
Care guide: what each metal does over time, so there are no surprises
Ask us anything: sizing, materials, or whether a piece suits what you have in mind. A real person replies within one business day.

Refunds, where they apply

Where a refund is due under this policy, we process it to the original payment method within 10 business days of the returned item reaching us, or within 10 business days of agreeing the refund where we have not asked for the item back, and email you to confirm. Your bank or card issuer may take a few more days to post it. If 15 business days have passed since we confirmed a refund and nothing has arrived, contact us.