Refund policy

Returns and refunds

Every piece we sell is forged after you order it — in your size, in the width you chose, with your engraving. Nothing is made in advance and nothing is held in stock. A returned piece cannot go back on a shelf, because there is no shelf.

For that reason we do not accept returns or offer refunds for change of mind. If something is wrong with your order, or wrong because of a mistake we made, we will put it right at our cost — that part is unconditional. The two situations are set out below so you know exactly where you stand before you buy.

The short version

No returns or refunds unless the item is faulty, damaged, or not what you ordered.
If we got it wrong, we fix it free and pay all shipping.
Ordered the wrong size? We remake it at half price; you cover shipping.
You can cancel within 2 days of ordering, before we cut metal.
Report any fault or error within 14 days of delivery, with photographs.

What we always cover

If your order arrives faulty, damaged in transit, or is not what you ordered — the wrong item, the wrong material, the wrong size against what you selected, an engraving that does not match the layout you approved — that is on us.

Email khandayyam@gmail.com within 14 days of delivery with your order number and photographs. We will send a prepaid return label and either forge a replacement or refund you in full, including any shipping you paid, whichever you prefer. This applies to engraved and custom pieces exactly as it does to everything else.

If the size is wrong

A forged band cannot be stretched or compressed the way a cast one sometimes can, so a resize is not possible — a new ring has to be made. What that costs depends on whose mistake it was.

If we sent the wrong size

Our error, and it costs you nothing. Send the ring back with the prepaid label we provide and we will forge the correct size free of charge, with shipping on us.

If the wrong size was ordered

We will forge a replacement in the correct size at half the original price, with shipping paid by you. The half price covers materials and the work of making a second piece — there is no margin in it for us. The original ring is yours to keep.

This is the remedy for a ring that does not fit. We cannot refund it, because it was made to the size you specified and cannot be sold to anyone else.

It is also entirely avoidable. Our size guide has a full chart in millimetres, two ways to measure, and the rule about wide bands fitting tighter. If you are between sizes or ordering 8mm or wider, ask us before you order — we answer within a working day and it costs nothing.

Engraved and personalised pieces

Anything engraved, or made to a specification you supplied, cannot be returned or refunded unless it is faulty or differs from what you approved. We send you the engraving layout to confirm before we cut, and we do not proceed until you have approved it. That confirmation is your opportunity to catch a typo, a wrong date or a spelling — please read it carefully, because once it is cut into forged steel it cannot be undone.

Cancellations

You can cancel for a full refund within 2 days of placing your order, provided we have not already begun work. After that the metal has usually been cut and the order stands. If you need to change a size or an engraving, tell us as early as possible — in the first day or two it is usually no trouble at all.

Before you order

Because this is a made-to-order workshop rather than a shop with stock, the most useful thing we can offer is help before you buy rather than a return afterwards. Use it:

Ring size guide — the full chart, how to measure, and why width changes the size
Care guide — what each metal does over time, so there are no surprises
Ask us anything — sizing, materials, whether a piece suits what you have in mind. A real person answers, usually within one working day.

Refunds, where they apply

Where a refund is due under this policy, we process it to the original payment method within 10 business days of the returned item reaching us — or within 10 business days of agreeing the refund, where we have not asked for the item back — and email you to confirm. Your bank or card issuer may take a few days more to post it. If 15 business days have passed since we confirmed a refund and nothing has arrived, contact us.